The first six months are the most unproductive period of an employee’s tenure. Company reputation is at risk and commercial opportunities are missed as new recruits struggle to develop competence.
Often experienced sales staff lose their edge and struggle to deliver best in class performance settling for mediocre delivery of sales targets and customer satisfaction
struggle to develop the competence of their people rapidly and effectively because they have insufficient…
struggle to develop their own competence without...
The Sign Off System (SOS) is an app for smartphones, tablets and desktops.
It provides Managers and employees with the tools to rapidly and easily develop skills and confidence.
The Process defined
Witnesses for each step
“The section about observing staff and having them ‘Signed Off’ as competent is a fantastic idea, it means that the new member of staff will be sufficiently trained in each area of the role.
I have worked in the trade for two and a half years now and I would have loved having the Sign Off System when I first started.”
Adam Day, Sales Consultant
“As well as the obvious benefits to learning I’m sure it would also help build relationships within the dealership between a new starter and experienced staff.
I especially see great benefit in this in larger dealerships where help might be harder to come by.”
Adam Gardener, Sales Consultant
Ex. Chief Exec - Virgin Money,
Executive VP - EMI,
Digital & FS Director - Asda
CEO Moweb Technologies
10 years specializing in APP development
Ex CFO - RAC,
Finance Director - Virgin Money,
CFO - Central Trust PLC
A witness must be someone who is credible and keen. If they have the experience and competence to be able to know what good looks like in the particular element of the job that they are witnessing and enthusiastic about encouraging high standards in others then they qualify.
No. A witness listens to what a learners says and watches what a learner does and measures it against the standards, behaviours and process described in The Sign Off System. A coach may have many more responsibilities and a Mentor and a Teacher would have different approaches and skillsets.
The Sign Off System has a number of short self study modules that Witnesses can complete and there is an SOS helpline for all users.
A manager can be a witness too, but the managers main role in The Sign Off System is to MONITOR what is happening and support the learners and witnesses in developing competence
If the Manager suspects that the Witness has a bias because that learner is a friend or is under pressure from the learner because they think that they are good enough without needing sign off then the manager can ask for double sign off, where two people have to sign the learner off, the manager themselves can be that second person or when a learner is ready to be signed off the learner team can be asked for a thumbs up on the app so that there is a majority agreement. Ultimately if a witness continues to sign people off before they are competent they can be asked to step aside from the role.
As many or as few as they wish. They are not compulsory. They are a resource to be used as the Learner chooses. The Manager or the Witness may recommend that some could be helpful, but it is up to the learner.
SOS is about having the Understanding, Skills & Confidence to do the job not a test of how many modules you have completed
Not at all, if anything SOS will act as a bridge between those face to face courses or E learning courses and the workplace. Much of what is learned on an off site course can be lost on the way back and never get established as part of new best practice. SOS can help to apply what has been learned and have sign off as proof that there has been a real return on investment.
The success of SOS depends on the engagement of as many people as possible contributing to the development and maintenance of standards of competence. Because there is no limit to the number of users as many people as possible can participate. Some people would attempt to reduce cost by only having a manager one witness and a learner putting huge pressure on a few people and thereby guaranteeing that The Sign Off System would fail to deliver
Set up involves taking appropriate Brand and Company Processes, Standards and Behaviours, Tests, Quizzes, Reference Documents, Videos, Audios and other support materials and configuring them to work on SOS and be available for use by Learners, Witnesses and Managers, A licence gives people access to that specific SOS once it has been set up.
Because the Process are different, the Learning Activities are different and the context is different, one would not transfer to the other.